When I think how scary it is for me to when I can’t get in touch with my parents (and they are not even old yet), I just know that it is equally as important for other families to be able to speak with their loved ones – especially those of the elderly variety. I am very careful on this front.
This is not always the case though with everyone in elder care. Some people avoid answering an elder’s phone for whatever reason and then the family panics because no one answers the phone. This is wrong!
There is no reason whatsoever that a caretaker should not at least be able to answer the phone and then simply take a message. (It is a great idea to keep a notebook or a phone log to display the calls, too.) This shows the family that you are doing everything possible to keep communication lines open. They will feel much better knowing that you are on the job!
Communication about all aspects of senior care is important, but it is truly of import to keep the family in the loop and to relay conversations between them and the senior that is under one’s care. Try to remember this the next time the phone rings and you are present with a senior. Answering the telephone could make or break a relationship between the caretaker and the rest of the family!