The first thing to remember is not to panic! You will want to keep calm so that the elder keeps as calm as he or she possibly can. Do a quick evaluation to see if and where the person is hurt. If they are hurt, especially in a major area (back, neck, hip, etc.), leave them prone and get to a phone and dial 9-1-1.
If the elder is just bruised up, carefully help them to sit up and then slowly stand. If they cannot get up, once again you must get to a phone and dial 9-1-1.
If you happen upon a senior that has taken a fall when they were alone, try to gather as much information as possible before dialing 9-1-1 so that you can fill in the blanks for the medical professionals, but remember that every second counts. The longer an older person lays in distress, the worse it is for their physical and emotional well-being.
Once the individual has been looked over by medical professionals, it is time to contact the family (or as soon as possible after the fall!). You will want to fill them in on the details as they will want to know.
Remember what has been covered over the past few days about falls. Many can be saved from taking a harsh fall if preventatives are put into place.
Accidents do happen. If one does, react quickly and calmly as to not add fuel to the emotional fire. The better you handle the situation, the better the situation will end. Remember that With Age Comes Respect so it is best to do everything in your power to help the situation not add to it!