Upon visiting a past client who is currently in rehab, I was pleasantly surprised by the fact that for one, the facility was not so antiseptic. I can still remember the smell of the nursing home that my grandfather rehabilitated in. To me it smelled of Lysol, antiseptic, and death.
The place that I visited this week was so pleasant. It was clean and bright and had beautiful art on the walls. I was impressed with the workout facility. They had a library, a gathering room and a wonderful cafeteria.
The one thing that was the same, however, was that the residents were nervous (if they were new) and some of the longer-term residents seemed resigned to the fact that they would always feel lonely. That type of sadness and despair are the reasons that I began this business in the first place. I never wanted anyone to ever feel alone again – especially in my care – or that of my employees!
Personalizing is what I do best. It is extremely important for me to get to know each client – to the bottom of their hearts. I want to know what makes them tick. I will also share with them what makes me tick! Honesty is totally the name of the game.
Although today’s facilities are much better than what they were in the past, they are still below the average of what it is that I require of myself and my employees! That is because I know that With Age Comes Respect.